Canon printers refuse to scan when out of ink – lawsuit • The Register


Canon USA has been accused of forcing clients to purchase ink cartridges once they solely wish to scan and fax paperwork utilizing the producer’s so-called All-In-One multi-function printers.

David Leacraft purchased a Canon PIXMA MG2522 All-in-One Printer from Walmart in March, and was appalled when his system was incapable of scanning or a faxing paperwork if it ran low, or out, of ink. In contrast to printing, scanning and faxing paperwork don’t ordinarily require ink.

He wouldn’t have spent the 100 bucks on Canon’s printer if he had recognized this, his authorized workforce famous. Feeling cheated, Leacraft fired a lawsuit at Canon USA, searching for class-action standing on behalf of different disgruntled clients.

“There isn’t any official goal for promoting the All-In-One Printers with scanning or faxing performance that’s instantly tied to existence or stage of ink contained within the units,” Leacraft’s criticism [PDF], filed final week in a New York federal court docket, said.

”Ink is just not wanted for scanning or faxing performance. Ink doesn’t enhance scanning or faxing efficiency. Tying the scan or fax capabilities of the All-In-One Printers to ink contained within the units presents no profit, and solely serves to drawback and financially hurt shoppers.”

Canon is accused of deceiving of us with false promoting. It is All-In-One printer sequence are marketed as being “multi-functional”; they’ll carry out duties like faxing and scanning in addition to printing. However Canon didn’t pretty warn clients its units wouldn’t work in any respect in the event that they contained little or no ink, the lawsuit argued.

Leacraft needs Canon to pay damages, cease its “deceptive promoting and advertising and marketing marketing campaign,” and make it clear to shoppers that its printers don’t fax or scan paperwork with out ink. The biz could possibly be compelled to cough up no less than $5m to disgruntled clients as a result of there are greater than 100 class members who’ve been affected by the difficulty, in response to the lawsuit.

The Register has requested Canon for remark. ®


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